Privacy policy

Last Updated: October 23, 2026

This Privacy Policy explains how Seravessa ("we," "us," or "our") collects, uses, discloses, and retains personal information when you visit https://www.seravessa.com/ (the "Site"), place an order, contact us, or otherwise interact with our services.

1. Who We Are

Seravessa is an independently operated online retail store based in the United States.

Website:
https://www.seravessa.com/

Business Address:
221 Bon Vie Pl, Valrico, FL 33594, United States

Customer Support Email:
hello@seravessa.com

Customer Support Phone:
+1 503-555-6745

2. Information We Collect

The personal information we collect depends on how you interact with our Site and the features and services you use. It may include information you provide directly, information collected through the operation of the Site, and information processed by service providers involved in operating our store.

Information You Provide

Depending on your interactions with the Site, we may collect the following categories of information:

• Name
• Email address and phone number
• Billing and shipping addresses
• Order details and purchase history
• Payment status and transaction-related information
• Customer service communications
• Return, refund, and order-related requests
• Other information you choose to provide to us

Payment information is handled according to the payment method selected at checkout and the systems used to process the transaction. The information collected and processed may vary by payment method and payment provider. Payment providers may process information under their own privacy policies and terms.

Automatically Collected Information

When you visit or interact with our Site, the Site and technologies operating on it may collect technical and usage information, depending on the features, services, and settings in use. This information may include:

• IP address
• Browser type and device information
• Operating system and language preferences
• Time zone or general location information inferred from technical data
• Referring website or traffic source
• Pages visited and products viewed
• Interactions with the Site
• Cookie identifiers and similar technical data

This information may be used to operate and maintain the Site, troubleshoot technical issues, understand website usage, support security and fraud prevention, and improve the shopping experience, where applicable.

3. How We Use Your Information

Depending on the information collected and the services you use, we may use personal information to:

• Process, manage, and fulfill orders.
• Facilitate payment processing and review transaction-related issues.
• Communicate with you about orders, delivery, returns, refunds, and customer service requests.
• Respond to questions and provide customer support.
• Operate, maintain, troubleshoot, and improve the Site.
• Help protect the Site, customers, and transactions against fraud, misuse, or unauthorized activity.
• Meet applicable legal obligations and respond to lawful requests.
• Carry out analytics or advertising activities where the relevant services are enabled and their use is permitted by applicable law.
• Carry out other purposes disclosed to you when information is collected or otherwise permitted by applicable law.

We use personal information for purposes reasonably related to our retail operations and your interactions with us, subject to applicable law.

4. Cookies and Similar Technologies

Our Site may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, understand Site usage, and support analytics or advertising activities where enabled.

These technologies may collect information about your browser, device, interactions with the Site, and browsing activity. The specific technologies used and the information collected depend on the services and settings in place.

You may be able to manage certain cookies through your browser settings or through privacy controls made available on our Site. Blocking or disabling certain cookies may affect the availability or functionality of some Site features.

Where applicable law requires consent before certain cookies or similar technologies are used, we will seek consent as required by law. The availability and operation of cookie controls depend on the technologies and settings implemented on our Site.

5. Service Providers and Disclosure of Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our store, provide services, process transactions, or fulfill the purposes described in this Privacy Policy, subject to applicable law.

Depending on the services and integrations in use, these parties may include:

• E-commerce platform and website service providers.
• Payment processors and transaction service providers.
• Shipping, delivery, and order fulfillment providers.
• Customer support and communication service providers.
• Analytics and advertising service providers, where enabled.
• Professional advisers, regulators, law enforcement authorities, or other parties where disclosure is permitted or required by law.

These parties may process information under their own privacy policies, contractual obligations, and applicable legal requirements. The information disclosed depends on the service being provided and the circumstances of the disclosure.

We may also disclose information in connection with a business transfer, merger, restructuring, or similar transaction, subject to applicable law.

6. Analytics and Advertising

Depending on the services, applications, and settings used on our Site, we may use analytics technologies to understand how visitors interact with the Site and to help maintain and improve its functionality and shopping experience.

Where enabled, advertising-related technologies may be used to measure advertising performance, understand traffic sources, or support the delivery of relevant advertisements.

The information processed through these technologies may include technical information, browsing activity, cookie identifiers, and information about interactions with our Site. The categories of information collected and the purposes of processing depend on the technologies and settings actually in use.

Where required by applicable law, we will provide applicable privacy notices, obtain consent where required, and honor relevant opt-out rights. The privacy controls and opt-out mechanisms available on our Site depend on the technologies implemented and the requirements of applicable law.

7. Sale and Sharing of Personal Information

We do not sell personal information in exchange for monetary payment as part of our ordinary retail operations. However, certain disclosures of personal information to advertising or analytics partners may qualify as a "sale," "sharing," or targeted advertising activity under applicable privacy laws, even when no money is exchanged directly for the information.

Whether a particular disclosure falls within these definitions depends on applicable law and the circumstances of the processing, including the information disclosed, the parties involved, and the purposes for which the information is used. The use of a third-party service does not, by itself, determine whether a disclosure qualifies as a sale, sharing, or targeted advertising.

Where applicable law grants you the right to opt out of the sale or sharing of personal information or targeted advertising, we will provide the applicable opt-out methods required by law and honor valid opt-out requests in accordance with those requirements. The relevance of these rights to our practices depends on the analytics, advertising, and other third-party technologies actually used on our Site.

8. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have rights regarding your personal information. These rights may include requesting access to, correction of, or deletion of certain personal information; obtaining information about certain processing activities; and opting out of certain sales, sharing, or targeted advertising activities.

To inquire about or submit a privacy request, you may contact us at hello@seravessa.com. Please describe your request clearly and provide information reasonably necessary for us to understand and review it. Do not include passwords, full payment card numbers, or other unnecessary sensitive information in your initial request.

We may need to verify your identity or request additional information before processing a request, as permitted or required by applicable law. Where applicable law permits requests through an authorized agent, we may require appropriate evidence of authorization and verification, as permitted or required by law.

We will review and respond to eligible privacy requests within the time periods required by applicable law. Certain requests may be limited or denied where a legal exception applies. Where applicable law provides a right to appeal a decision, you may submit an appeal using the contact method described in our response or another method made available as required by law.

Email is one way to contact us about privacy matters. Where applicable law requires additional methods or specific mechanisms for exercising privacy rights or opting out, those methods will be made available as required by law.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

9. Marketing Communications and Privacy Preference Signals

If you receive promotional emails from us, you may unsubscribe using the instructions included in those communications. Unsubscribing from promotional emails does not prevent us from sending non-promotional communications reasonably necessary to process or manage an order, provide transaction updates, respond to your inquiries, or address customer service matters.

Where applicable law requires us to recognize and honor privacy preference signals, including Global Privacy Control (GPC), we will handle qualifying signals in accordance with those requirements. The availability and operation of signal-recognition functionality depend on the technical features and processes implemented on our Site. Nothing in this section limits any obligation imposed by applicable law.

10. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, the services involved, and applicable legal requirements. When personal information is no longer reasonably needed for the relevant purposes, we will handle it in accordance with applicable law and our applicable retention practices.

We use the systems and processes available to us to manage personal information in connection with our store. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored through our Site.

11. International Visitors

Our store is based in the United States. Depending on your location and the service providers involved in operating our Site, your personal information may be processed in the United States or other jurisdictions where those providers operate.

Privacy and data protection laws may differ between jurisdictions. Where applicable law imposes requirements on international transfers or the processing of personal information, we will handle such activities in accordance with those requirements.

12. Children's Privacy

Our Site is intended for a general retail audience and is not directed to children who are below the age at which they can provide valid consent under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us at hello@seravessa.com. We will review the matter and take appropriate action as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the services used on our Site, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this policy. Where applicable law requires additional notice or other steps for material changes, we will take those steps as required.

14. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us using the information below.

Store Name: Seravessa

Website:
https://www.seravessa.com/

Email:
hello@seravessa.com

Phone:
+1 503-555-6745

Address:
221 Bon Vie Pl, Valrico, FL 33594, United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed