Refund policy

Last Updated: October 22, 2026

At Seravessa, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions for requesting a return, the return process, refund procedures, and return shipping responsibilities for purchases made through https://www.seravessa.com/ (the "Site").

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 calendar days from the date your order is delivered.

For a change-of-mind return, items should generally meet the following conditions:

• The item is unworn and unused, apart from reasonable handling or try-on necessary to assess its fit and suitability.
• The item remains in its original condition and has not been damaged or altered after delivery by the customer.
• Original tags are attached, where applicable.
• Original packaging is included where reasonably available and appropriate for the item.
• Proof of purchase, such as an order number or purchase confirmation, is provided.

Items that do not meet the applicable conditions may not qualify for a change-of-mind return. These conditions do not exclude or limit any rights or remedies available under applicable law, including those relating to defective, damaged, incorrect, or misdescribed items.

2. How to Start a Return

To request a return, contact us at hello@seravessa.com within the 30-day return period.

Please include the following information in your request:

• Your order number
• The email address used to place the order
• The reason for your return request
• Relevant photographs, if the item is damaged, defective, or incorrect

We will review your request and provide the applicable return instructions, including the return method and destination.

Please contact us before sending an item back so that we can provide the appropriate instructions. This request procedure does not limit any rights or remedies that cannot lawfully be restricted under applicable law.

3. Return Method

Approved returns should follow the return instructions provided by our customer support contact.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been resolved.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and applicable law.

Customer-Requested Returns

For eligible change-of-mind returns, including a change in size, color, or style preference, the customer is generally responsible for return shipping costs, where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If you receive damaged, defective, or inconsistent goods, please contact us before returning them. Please provide your order number and relevant photos so we can review the issue and provide appropriate guidance and solutions in accordance with applicable law. Return shipping costs and related expenses will be arranged separately based on the specific circumstances and applicable legal requirements.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us at hello@seravessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number
• Please provide clear photos of the product
• Please provide photos of the relevant packaging
• Brief description of the issue

After reviewing the information, we will advise you of the next steps. Depending on the circumstances and applicable law, an appropriate resolution may include a refund, replacement, or another remedy required or permitted by law.

6.Refund Processing Time

Approved refunds are processed within 1–3 business days after the return has been inspected and approved.

After a refund is issued, your bank, card issuer, PayPal, payment provider, or financial institution may require additional processing time before the funds appear in your account.

Refund timing may vary depending on your payment provider and applicable processing procedures.

7. Refunds

Once a returned item has been received and inspected, we will review the return request and determine whether a refund is available under this policy and applicable law.

If a refund is approved, it will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law.

After a refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. We do not guarantee a specific posting time for these financial institutions or providers.

8. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for customer-requested change-of-mind returns, where permitted by applicable law. Refunds of original shipping charges may be available where required by law or where the circumstances of the return warrant a refund under applicable legal requirements.

9. Restocking Fee

Seravessa does not charge a restocking fee for eligible returns.

10. Return Address

Please contact us before sending a return so we can provide the applicable instructions and confirm the return destination.

Return Address:
Seravessa
221 Bon Vie Pl, Valrico, FL 33594, United States

Please include your order number or return reference with your package, to help us identify your return.

11. Contact Information

If you have questions about returns or refunds, please contact us using the information below.

Store Name:
Seravessa

Website:
https://www.seravessa.com/

Business Address:
221 Bon Vie Pl, Valrico, FL 33594, United States

Email:
hello@seravessa.com

Phone:
+1 503-555-6745

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed