Shipping policy

Last Updated: October 23, 2026

Thank you for shopping with Seravessa.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.seravessa.com/. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business Days: Monday–Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM CT will generally begin processing on the next business day.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destination

We currently ship orders within the United States.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order. Orders can be shipped only to destinations supported by our checkout and fulfillment arrangements.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

United States Standard Shipping

  • Order Processing Time: 1–3 business days.
  • Shipping Transit Time: 6–9 business days after the order has been processed and dispatched.
  • Estimated Total Delivery Time: 7–12 business days, including processing and transit time.

Shipping transit time begins after order processing has been completed and the shipment has been dispatched. Processing time and transit time are separate stages.

Delivery estimates are provided for informational purposes and are not guaranteed. Actual delivery times may vary due to weather, carrier operations, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

Nothing in this section limits any delivery obligations or consumer rights that apply under applicable law.

4. Shipping Costs

We offer free standard shipping on orders shipped within the United States.

If any additional shipping charges apply to an order, such as charges for an optional shipping service where available, the applicable costs will be displayed at checkout before you complete your purchase.

Please review the available shipping options and any applicable charges shown at checkout before submitting your order.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may take 24–72 hours to become available or update after the carrier receives or scans the shipment.

If tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh. If you remain concerned about your shipment, contact us at hello@seravessa.com.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, or fulfillment partners depending on product availability, destination, and operational requirements.

Carrier and fulfillment arrangements may vary by order. Where tracking information is available, we will provide it after dispatch.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify the following information before submitting your order:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number, if applicable.
  • City.
  • State.
  • ZIP code.
  • Phone number, if required for delivery.
  • Email address.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@seravessa.com as soon as possible.

We will make reasonable efforts to assist with corrections, but changes cannot be guaranteed once an order has entered processing or has been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact hello@seravessa.com with your order number and tracking information, if available.

To help us review the situation, you may be asked to:

  • Verify the shipping address used for your order.
  • Check around your mailbox, front door, or other usual delivery locations.
  • Ask household members, neighbors, building management, or reception staff whether the package was received.
  • Review available tracking details or contact the shipping carrier for additional delivery information.

We will review the information available and, where appropriate, work with relevant shipping or fulfillment providers to investigate the issue.

The next steps will depend on the circumstances, the information available, the outcome of any investigation, and applicable policies and legal requirements. We will communicate with you about the available next steps where appropriate.

Nothing in this section excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue, we will review the circumstances and contact you where reasonably possible.

If reshipment is requested, additional shipping charges may apply only where permitted by applicable law, relevant to the circumstances, and disclosed to you before the reshipment is arranged.

Any handling of returned or undeliverable packages will be subject to applicable law and any rights or remedies available to you.

10. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item you ordered, please contact hello@seravessa.com as soon as reasonably possible.

To help us review your request, you may provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the product or packaging, if reasonably available and relevant.

We will review the information provided and explain the available next steps in accordance with our Return & Refund Policy and applicable law.

Requests for photographs or other supporting information will be handled reasonably. Such requests will not remove any rights or remedies available to you under applicable consumer protection laws.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@seravessa.com as soon as possible.

We will make reasonable efforts to accommodate your request where possible. However, changes or cancellations may not be possible once order processing has begun or the shipment has been dispatched.

Any cancellation request, refund, or other order-related remedy remains subject to our applicable policies, any contractual obligations that have already arisen, and applicable law.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us using the information below.

Store Name:
Seravessa

Website:
https://www.seravessa.com/

Business Address:
221 Bon Vie Pl, Valrico, FL 33594, United States

Customer Support Email:
hello@seravessa.com

Customer Support Phone:
+1 503-555-6745

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CT)
Saturday–Sunday: Closed

We will make reasonable efforts to respond to shipping-related inquiries as promptly as possible. Response times may vary depending on inquiry volume, holidays, and operational circumstances.